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Guests with a FIX booking (cheaper rate; paid in advance) can arrive at any time without any difficulty .
Guests with a FLEX booking (payable on site; can be cancelled free of charge by 6 pm) should call us on +49 30 80 947 5110 and have their booking guaranteed by submitting their credit card details to a Customer Service Agent. Then you can arrive later without any problem. The credit card is for security purposes only – you can still pay on arrival. The card will only be charged if you do not arrive. Without a credit card, we cannot guarantee that your room will be available after 6 pm.
Almost every a&o location has its own parking lot or underground parking. Street-level spaces cost from 5,-€ per day.
a&o Aachen Hauptbahnhof | from 12,00 € |
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a&o Amsterdam Zuidoost | from 15,00 € |
a&o Berlin Friedrichshain | from 12,50 € |
a&o Berlin Hauptbahnhof | from 17,00 € |
a&o Berlin Kolumbus | from 12,50 € |
a&o Berlin Mitte | from 19,00 € |
a&o Bremen Hauptbahnhof | from 15,00 € |
a&o Dresden Hauptbahnhof | from 6,00 € |
a&o Düsseldorf Hauptbahnhof | from 20,00 € |
a&o Firenze Campo di Marte | from 22,50 € |
a&o Frankfurt Galluswarte | from 15,00 € |
a&o Frankfurt Ostend | from 17,50 € |
a&o Frankfurt Ostend | from 15,00 € |
a&o Graz Hauptbahnhof | from 15,00 € |
a&o Hamburg Hammer Kirche | from 10,00 € |
a&o Hamburg Hauptbahnhof | from 17,50 € |
a&o Hamburg Reeperbahn | from 17,00 € |
a&o Köln Hauptbahnhof | from 17,00 € |
a&o Köln Neumarkt | from 20,00 € |
a&o København Sydhavn | from 120 dkr. |
a&o Leipzig Hauptbahnhof | from 12,00 € |
a&o München Hauptbahnhof | from 17,00 € |
a&o München Laim | from 15,00 € |
a&o Nürnberg Hauptbahnhof | from 12,00 € |
a&o Praha Rhea | from 250 CZK |
a&o Rotterdam City | from 20,00 € |
a&o Stuttgart City | from 15,00 € |
a&o Venezia Mestre | from 22,50 € |
a&o Warszawa Wola | from 49,00 zł |
a&o Weimar | from 6,00 € |
a&o Wien Hauptbahnhof | from 20,00 € |
a&o Wien Stadthalle | from 15,00 € |
Check-in is possible at any time. There are various check-in options available, it is best to use our digital options to check in even faster and more convenient. Your room is ready for you at 3 pm.
Check-out workdays is until 10am. Weekends and also holidays until 11 am.
Forgot something? We would love to help you out! Just use our contact form for a personal inquiry directly to the desired a&o house. If we have found what you lost, we will send you a short manual for the pick-up request via DHL.
You can view and download the house rules here.
In many cities, tourists pay an additional overnight tax. In certain exceptional cases, overnight guests are exempt from paying this tax. You will find the exemption forms below. Please fill in the relevant form in advance and present it when you arrive.
AMSTERDAM:
In Amsterdam, overnight guests pay a city tax of 12.5% on the net accomodation price. The legal regulations can be read here in Dutch language.
BERLIN:
In Berlin, overnight guests pay a city tax of 5 % on the net accomodation price. Special rules for Berlin: Freelancers and employees staying overnight on business trips are exempt. Associations, foundations and religious communities are also exempt, please complete this form before travelling.
BREMEN:
In Bremen, overnight guests pay a city tax of 5 % on the net accomodation price if they are 18 years or older. Special rules for Bremen: Freelancers and employees or guests staying at the a&o for more than 7 nights in a row are exempt from the 8th day.
BUDAPEST:
In Budapest, overnight guests pay a city tax of 4 % on the net accomodation price if they are 18 years or older. Special rules for Budapest: Exempt are students (second or higher education); persons performing a compulsory service; persons performing an entrepreneurial activity of a company based in Budapest; persons performing the work/performance of an employee; persons staying with us due to official/judicial arrangements.
COLOGNE:
In Cologne, overnight guests pay a city tax of 5 % on the gross accomodation price. Special rules for Cologne: Freelancers and employees staying at the a&o for work-related reasons are exempt.
DORTMUND:
In Dortmund, all overnight guests pay a city tax of 7.5 % on the net accomodation price if they are 18 years or older. There are no exceptions made.
DRESDEN:
In Dresden, overnight guests pay a city tax of 6 % on the gross price if they are 18 years or older. Special rules for Dresden: Persons under the age of 27 staying overnight for educational purposes are exempt; persons with a degree of disability of 80 or more as stated on the relevant ID card; persons accompanying severely disabled persons with the B mark on the relevant ID card; persons staying overnight in Dresden due to mandatory medical treatment and their accompanying person, provided that the overnight stay of the accompanying person is necessary for medical reasons; persons who are registered as residents at the address of the accommodation facility in accordance with the Federal Registration Act.
DÜSSELDORF:
In Düsseldorf, overnight guests pay a city of €3 per night. Special rules for Düsseldorf: Overnight stays that meet the basic requirements of accommodation and school trips are exempt. The city tax is waived from an uninterrupted stay at the location from the 22nd day of the stay.
FLORENCE:
In Florence, overnight guests pay a city tax, which depends on the classification of the accommodation and ranges from €3.50 to €8.00 per person per night. It is charged for a maximum period of 7 consecutive days. Children up to the age of 12 are exempt from the city tax. The following prices have been valid since April 1st, 2023: Youth hostel: €4.00 | Hotel 1 star: €3.50 | Hotel 2 stars: €4.50
FRANKFURT:
In Frankfurt, overnight guests pay a city tax of €2 per night. Special rules for Frankfurt: Freelancers and employees staying at the a&o are exempt.
GRAZ:
In Graz, overnight guests pay a city tax of €2.50 per night if they are 15 or older. Special rule for Graz: Students and accompanying persons who stay overnight due to courses or school/vocational training; students and teachers from (technical) universities with a temporary residence in Graz; as well as persons who stay overnight for more than 14 days without interruption due to the exercise of their professional activity are exempt.
HAMBURG:
In Hamburg, overnight guests pay a city tax based on net accomodation price per person per night: Up to under €10 = €0.00 | €25 = €0.50 | €50 = €1.00 | €100 = €2.00 and so on: each €50 plus €1.00.
LEIPZIG:
In Leipzig, overnight guests of legal age pay a city tax of 5 % on the gross accomodation price. Special rules for Leipzig: Exempt are persons with a degree of disability of 80 or more as stated in the corresponding ID card; persons accompanying severely disabled persons with the B mark in the corresponding ID card; persons staying overnight in Dresden due to mandatory medical treatment and their accompanying person, provided that the overnight stay of the accompanying person is necessary for medical reasons; persons who are registered as residents at the address of the accommodation facility in accordance with the Federal Registration Act.
PRAGUE:
In Prague, overnight guests pay a city tax of CZK 50, which currently equates to around €2.00 per person per night.
ROTTERDAM:
In Rotterdam, overnight guests pay a city tax of 6.5 % on the accomodation price.
SALZBURG:
In Salzburg, overnight guests pay a city tax of €1.75 per night if they are 15 years or older. Special rules for Salzburg: Exempt are persons who are in Salzburg for school lessons; persons who are staying in Salzburg for more than 2 weeks for professional reasons; persons with at least 50 % disability and one accompanying person.
VENICE:
In Mestre (Venice), overnight guests pay a city tax of €1.40 per night if they are 16 years or older. Special rules for Venice: All overnight guests pay a lower overnight tax in the month of January. For children between 10 and 16 years, the rate is reduced by half. Also exempt are disabled persons; bus drivers, accompanying persons and tour guides of groups of 25 persons or more as well as patients of a Venetian hospital and their accompanying person (only with appropriate proof). If one of these cases applies, please complete this form before travelling and present it to the a&o Venice.
VIENNA:
In Vienna, overnight guests pay a city tax of 3.2 % on the net accomodation price. Special rules for Vienna: Exempt are students at Viennese (technical) universities; minors staying in Vienna for the purpose of school attendance/vocational training or in youth hostels; as well as persons staying at the a&o for more than 3 months without interruption.
WEIMAR:
In Weimar, overnight guests pay a city tax for up to 7 consecutive overnight stays if they are 18 years or older. The city tax is €3.00 for a single room and € 2.25 for a double or multi-bed room. Special rules for Weimar: Persons staying overnight in Weimar for professional reasons are exempt from this. A verbal statement at check-in regarding professional reasons is sufficient, proof from the employer is not mandatory. You can download the information sheet for overnight guests here.
General information sheets on taxation (partially only in country’s original language):
Berlin Bremen Cologne Dortmund Dresden Florence Frankfurt Graz Hamburg Leipzig Salzburg Venice WeimarDocuments for groups (school classes) with an educational task / further education:
Berlin Cologne Dresden Düsseldorf Hamburg Salzburg (students up to 15y.) WeimarDogs are always welcome at all a&o locations! You can bring a maximum of 2 dogs in your room for a fee of £11.50 per night and dog.
Unfortunately it is not possible to bring dogs into the multi-bed rooms, as it is possible that it would make other guests uncomfortable. For the same reason we ask you not to bring dogs to the breakfast room. We appreciate your understanding.
There are free coach parking spaces close to most of the houses. If available, we offer parking spaces for cars for a fee. The prices for coach and car parking spaces may vary depending on the location and type of parking space available (underground car park, car park, etc.).
With our Early Check-in for €13 you can enter your room at 11 am, on weekends at 12 pm. You can book this service for single, double or family rooms at aohostels.com.
The Late Check-out until 2 pm for €13 allows you a nice and long sleep-in, on weekends even until 3 pm. Available also online.
You can store your luggage in our lockers. For groups there is also a free luggage room.
A precise description of the directions can be found on each location's website.
You can of course also bring your own food when staying with us. Our tip: It is best to check in advance whether the a&o you have booked offers a guest kitchen where you can prepare your meals.
You can find out either by reading the e-mail sent to you 48 hours prior to your arrival or by checking our website here.
We make it easy for you to find suitable attractions even before you arrive: When you book a bed or room online, you will be asked in the next step about additional services such as breakfast, parking and so on. At this point, we recommend the CityCards! These "cards" also include a ticket for public transport - museums and cultural and leisure facilities are thus greatly reduced.
Buy tickets for your new favourite attraction here from the comfort of your own home.
If you are already on site, simply speak to our colleagues at reception. Our friendly staff have a selection of tickets of various types ready for you and will of course help you.
Every a&o offers free Wi-Fi in all public areas, such as the lobby or the bars, and in every room as well.
From the age of 14 you can stay in our a&o's all by yourself. All you need is a signed declaration of consent from your parents and a copy of the personal identification from the parent who signed the form.
In almost all of our a&o establishments, you can find single, double and family rooms, however you can also book a bed in a dorm for four to eight people.
*Exceptions to this rule are the a&o Hostels Köln Dom / München Hauptbahnhof / Hamburg Hammer Kirche, as these hostels only have private rooms, and are therefore unable to offer bookings for a bed in a dorm.*
Therefore, you have two options for booking with a&o:
• The First option means…
You are booking a private room i.e. a single, double, or family room. The price includes bed linen, hand towels, 2-in-1 shampoo, a hairdryer, and you can enjoy the convenience of your own bathroom.
• The Second option means…
You are booking a bed in a dorm room. This option offers you affordable accommodation in an uncomplicated atmosphere. With this option, each room has its own bathroom with 2-in-1 shampoo and a hairdryer. You can also add bed linen and hand towels to your booking.
*The only exception is our a&o Hamburg Reeperbahn, where there are still a few bathrooms on the floors.*
You can enjoy a rich breakfast buffet for only 11€ in Germany, Poland, Hungary, Scotland, Denmark, and the Czech Republic. The cost for the breakfast buffet is 10.65€ in the Netherlands and 9.90€ in Italy and Austria. Please note that prices may vary in countries where the euro is not accepted as a means of payment. You can book breakfast online at a reduced rate of 10€. For children up to 6 years, the breakfast buffet is free, from 7 years the buffet costs half the price per child.
Breakfast hours are Monday to Friday from 7:00 am to 11:00 am, and Saturday to Sunday from 7:00 am to 11:00 am. For groups of 10 or more, we also offer dinner (by arrangement). Upon request, we can prepare packed lunches for 7.90€ (groups of 10 or more receive a 0.50€ discount). This includes a sandwich, fruit, a sweet treat, and a drink. For detailed information, click here.
We appreciate your understanding that lunch and/or dinner cannot be added for individual guests. However, you are welcome to book packed lunches in advance online or on-site (one day before required).
Yes, these offer ample space for smaller and medium-sized groups. Should the room still be too small we can make the dining area available (non-eating times only). For teachers and accompanying persons there is also a teacher and guide lounge, called a&o Lounge.
Check-in is possible at any time. Your room is ready for you at 3 pm.
Check-out workdays is until 10 am. Weekends and also holidays until 11 am.
We make it easy for you to find suitable attractions even before you arrive: When you book a bed or room online, you will be asked in the next step about additional services such as breakfast, parking and so on. At this point, we recommend the CityCards! These "cards" also include a ticket for public transport - museums and cultural and leisure facilities are thus greatly reduced.
Buy tickets for your new favourite attraction from the comfort of your own home.
If you are already on site, simply speak to our colleagues at reception. Our friendly staff have a selection of tickets of various types ready for you and will of course help you.
In general, you can use your booked parking space as soon as you have arrived. We usually have so many parking spaces in the cities with their own parking facilities that it is easy to find a previously free space.
The right to use your parking space usually begins at the start of your stay with us, i.e. at the check-in and check-out times: 3 p.m. to 10 a.m. the next morning (or 11 a.m. at the weekend).
You will find barrier-free rooms in almost all a&o hotels and hostels. Please feel free to call us on +49 30 80 947 5110.
The rooms in the a&o hostel area as well as in the hotel area receive a daily needs check. For a careful and compatible use of resources, we avoid a daily complete cleaning with chemicals. We restock the hygiene articles, remove the rubbish and, of course, carry out a basic cleaning on departure.
For the environment's sake, you can request a new towel at the reception in the hotel area (for a small extra charge) or simply leave your towel hanging on the hook in the bathroom for further use.
Since January 1, 2008 all of our locations are smoke-free.
All single, double and family rooms come with bed linen and towels. Only guests in multi-bed rooms need towels, if they didn't bring their own. You get a towel for €1.75 either at the reception or as an online feature when booking your stay. Also, linen are not included in dorm rooms and cost €4.05 extra.
In every a&o there is a "Kids' Corner" with toys, a colouring board, crayons and children's books. In some a&o's the kids' corners even have slides or playhouses. Your children can let off steam while you relax and enjoy a coffee in the lobby or breakfast room.
We do not offer in-house childcare, but we can offer you a good babysitting network for some cities, which you can contact independently.
As a "frequent traveller" you will receive special treatment at a&o - similar to the major airlines. For €69 you can order your a&o Traveller Card at any reception desk or by phone/e-mail. If you need more than one a&o Traveller Card, we would also like to accommodate you here: The price of the second a&o Traveller Card is 60€ and each additional one costs 50€.
You can find all the advantages of this card for you as our guest here. Please understand that the Traveller Card cannot be combined with other a&o discounts.
You can purchase our "a&o TO GO blue" gift box for 119,-€ for yourself or a special occasion. The box includes 2 nights in a double room for 2 people with breakfast buffet included. Kids younger than 7 years stay overnight for free in their parents' room. A great tip for backpackers is our "a&o TO GO orange" gift box for 29,-€ that lets you sleep in dorm for 2 nights with bed linen and free Wi-Fi. Find out more here.
Our Online Shop has got plenty of other useful and interesting products.
We don't request a deposit, but we request that groups behave themselves properly.
Up to the age of 7, your children stay in your room free of charge. Families usually choose the room category "family room" (designed for 4-6 people, in some hotels also for 8 people). The room rate is determined by the number of parents (legal guardians) travelling with the children. The little ones are always welcome. That's why we are happy to provide cots (up to 2 years recommended) and highchairs free of charge if required.
You don't need to worry about anything - the children's discount counts automatically when you book. Therefore you can also combine other discounts.
It depends on the rate you booked. If you booked using our Flex-Rate, then you can cancel at any time. Otherwise the room will be kept available for you until 6 pm on the day of your arrival. Please let us know if you will arrive later. The Fix-Rate is, as the name says, "fixed" and cannot be cancelled. The price cannot be reimbursed even if you do not stay here. That's why this rate is especially low. For groups of 10 or more there are special cancellation rules that you can find in our Terms and Conditions.
Our prices are determined by availability – completely fair, completely transparent! That means that if beds of one room category are in short supply at a specific date, then the prices go up. And if the desired occupancy rate has not been reached, then the prices also fall automatically. What does that mean for you? Basically, the earlier you book, the lower the price. Those who make decisions on the spur of the moment also benefit from exclusive last-minute deals – of course, only as long as the respective category is not fully booked.
As the largest hostel chain in Europe, a&o offers special discounts for journalists, from our 20% press discount on bookings with our Flex rate to the benefits and services included in our business package for business travellers.
For press discount, please fill the relevant form and upload your press ID: Apply here for press discount
You will then receive a discount code from us within 2 days after verification. Please show your press ID when you check in at a&o hostel.
Each student with a valid ISIC- oder ITIC-ID card gets 10% off the daily-updated rate at all a&o HOTELS und HOSTELS including a free, non-alcoholic soft drink. Simply type in the discount code "isic" into the appropiate field when booking online.
You can choose from a pool of payment options. We offer you the convenience of paying your bill by instant bank transfer, by credit card (VISA or MasterCard), by Paypal or by direct debit. When paying by Paypal, we charge a processing fee of €2.45 if the amount to be paid is less than €200. You should only choose direct debit if your arrival does not take place within the next 5 days.
If you stay at one of our a&o HOTELS and HOSTELS for a longer period of time, we recommend purchasing a Traveller Card. It offers exclusive prices for frequenters and other great advantages. Find more information here.
When travelling with lots of people or at regular intervals, we're happy to advise individually. Our competent sales team deals with your requests at: [email protected].
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