Reception Staff (m/f/x) - Berlin HBF

as of now – full-time – in Berlin

 

a&o: we are simple, honest and always with a smile. Since 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With more than 30 houses in over 20 cities we are Europe’s biggest hostel provider, making our mission a reality! All our sites realize a standardized concept and are supported by our headquarters in Berlin.

Flat hierarchies and a culture of open feedback make the foundation of our work environment shaped by dynamics, growth, and innovation. With that, we offer ideal career opportunities for everyone, whether expert or career changer. We emphasize to treat each other in a fair, social, and responsible way. Because together, not only working is more fun – but also success.

We are looking for new fulltime-staff to support our front desk in Berlin Hauptbahnhof. In our Academy Houses we will give you an impression of the tasks and responsibilities of a Front Office Manager, and show you how to put them to work in the a&o-concept. Following this, you can test and elaborate these competences in "your" house so you will soon be able to take over your own area of responsibilities.

YOUR JOB

  • You are the showpiece of a&o: our front desks are your field of expertise and you accommodate our guests and their needs (i.e. you are responsible for check-in and check-out)
  • You organize and monitor daily routines at the reception
  • You help with compiling shift and vacation plans
  • As shift-lead you are in charge of ensuring that your shift runs smoothly

 

YOUR PROFILE

  • You speak German and English on a very high level – of course we are happy for every additional language you speak
  • Your manners are perfect and you have a neat appearance
  • You stand out by your high willingness to work and by your resilience to stress
  • You are an organizational talent
  • Of advantage: an education in tourism or (first) experiences in hospitality

 

OUR OFFER

  • An exciting, responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You can experience an team-oriented work-environment with loads of room for developing and implementing your own ideas and your personal growth
  • Short decision-making-processes and open communication are a major benefit of your new working-context
  • Profit from our attractive staff benefits programme, and enjoy a wide range of subsidized cultural and recreational offers and events or free accommodation in all a&o’s when you’re on holiday
  • Additionally: language courses, company pension-programmes, trainings, etc.

 

Does this sound attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

The online-application is really easy via the „Apply now“-button.

 

Heike Brose
Front Office Manager
a&o Hotels and Hostels Holding GmbH