Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.

Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.

To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.


3 / 5
As already said the 24 hr check in and the location to the München zob.

2 / 5
eeeh nothing generally! the location was okay

4 / 5
My experience wasnt the best. Every night, about 01:00 at night, there was a lady with her little boy (about 10 years old). She came and she could switch the lights on and she was very loud, especially her son. I kindly asked them to keep silent and after those times I went to the reception and complained. The receptionist came to the room and made it clear that during the night nobody is allowed to make any noise. I guess if you stay with people that have a total understanding of such things, my staying would be much more better. Next time I will choose a normal hotel.

4 / 5
The area around the hotel.
4 / 5
4 / 5

4 / 5
The location is good and the room is calm