Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.


Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.


To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.

 

5 / 5
the staff :)
 

5 / 5
They allowed me to storage my backpacks for free, I really appreciate that
 

5 / 5
Safety and best organized!
 

3 / 5
Steven really helped us when we needed to upgrade from a filthy room.
Breakfast
3 / 5
Ambiente
4 / 5
 

2 / 5
Nothing and I was very upset because you have zero point of hygiene - wich is very important during Corona Crises as well as you have very unsafe hostel ever.