That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.
Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.
To get in touch with our team, we have created many opportunities. We recommend using our Contact form, since it is the fastest and easiest way. There you can also find other contact information.
We want you to get a reliable first impression which is why we welcome cross-linking of daily updated guest opinions on our hotels and hostels as well as on our theme pages. Authenticity is important to us - so feel free to share your perceptions with and for other guests. We work together with Customer Alliance, an independent rating service running an intelligent feedback system.