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Reception Staff / FOM (m/f/x)

as of now - fulltime - in 60327 Frankfurt/M., Germany


As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team at a&o Hostel Frankfurt Galluswarte, we are looking for YOU - a Receptionist (m/f/x) to manage our Front Office.

We would also be happy to consider applications for Front Office Manager; Receptionist; Receptionist; Guest Relation Manager; Service Employee; Host / Hostess; Salesperson or career changer who enjoys the hotel business and dealing with guests..


  • You are the figurehead of a&o: our Front Desk is your territory.
  • You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
  • To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
  • You take care of our guests and their concerns
  • As shift leader, you take responsibility for ensuring that the shift runs smoothly
  • At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails



  • You have experience or a completed training in the hotel industry or tourism
  • Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
  • You enjoy dealing with guests - and you show it, regardless of the time of day or night
  • You are characterised by an independent way of working and the ability to work in a team.
  • A high degree of commitment and independence are a matter of course for you.
  • Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
  • You have a good command of German and English - of course, we would be happy to hear any other language you speak.



  • Staff members stay for 1 Euro in all a&o hostels
  • attractive corporate benefits such as discounted leisure activities and events
  • subsidized language courses
  • Subsidized company pension scheme
  • 100% coverage of your public transport costs (job ticket)
  • support for your further education in the form of various trainings
  • Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • room for the implementation of own ideas
  • Short decision-making processes and open communication


We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).

Apply now!


Malina Wagner
General Manager