Reception Staff / FOM (m/f/x) in 60327 Frankfurt/M., Germany

Reception Staff / FOM (m/f/x)

as of now - fulltime - in 60327 Frankfurt/M., Germany

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team at a&o Hostel Frankfurt Galluswarte, we are looking for YOU - a Receptionist (m/f/x) to manage our Front Office.

We would also be happy to consider applications for Front Office Manager; Receptionist; Receptionist; Guest Relation Manager; Service Employee; Host / Hostess; Salesperson or career changer who enjoys the hotel business and dealing with guests..

YOUR JOB

You are the figurehead of a&o: our Front Desk is your territory.
You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
You take care of our guests and their concerns
As shift leader, you take responsibility for ensuring that the shift runs smoothly
At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE

You have experience or a completed training in the hotel industry or tourism
Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
You enjoy dealing with guests - and you show it, regardless of the time of day or night
You are characterised by an independent way of working and the ability to work in a team.
A high degree of commitment and independence are a matter of course for you.
Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
You have a good command of German and English - of course, we would be happy to hear any other language you speak.

OUR OFFER

Staff members stay for 1 Euro in all a&o hostels
attractive corporate benefits such as discounted leisure activities and events
subsidized language courses
Subsidized company pension scheme
100% coverage of your public transport costs (job ticket)
support for your further education in the form of various trainings
Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
Seniority bonuses in the form of cash bonuses and additional vacation days
room for the implementation of own ideas
Short decision-making processes and open communication