Reception / F&B employee at the a&o Hostel Berlin Hbf (m/f/x)

as of now - fulltime - in Berlin, Germany

 

Our employees form something very special as a team - the heart of a&o Hostels!

To support, strengthen and make our team even more successful, we are looking for YOU - a versatile receptionist / F&B assistant who knows both areas and, together with with his two colleagues, the Front Office Manager and the F&B Assistant, who support each other and take over the representation of the respective area in their absence.

We are also happy to consider applications from receptionists, receptionists, guest relation managers, service staff, hosts, entertainers, sales staff, communication talents or career changers who enjoy the hotel business and dealing with guests.
Become part of our team at the a&o Hostel Berlin Hbf now!

As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We have set ourselves the goal of being CO2-neutral by 2025.

YOUR JOB

You will take on the duties of both the FOM and the F&B Assistant, as required:

As FOM you are responsible for:

  • You are the figurehead of a&o: our Front Desk is your territory.
  • You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
  • To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
  • You take care of our guests and their concerns
  • As shift leader, you take responsibility for ensuring that the shift runs smoothly
  • At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails
As F&B assistant you are responsible for:
  • Setting up and looking after the breakfast buffet are part of your duties
  • You plan and implement the quality and HACCP standards in the kitchen and bar.
  • You control the food storage and the stock of goods
  • You order, purchase and store the goods on delivery
  • You take care of the inventory for the kitchen and bar
  • As shift leader, you take responsibility for ensuring the smooth running of the shift

 

YOUR PROFILE

  • You have experience or a completed training in the hotel industry or tourism
  • Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
  • You enjoy dealing with guests - and you show it, regardless of the time of day or night
  • You are characterised by an independent way of working and the ability to work in a team.
  • A high degree of commitment and independence are a matter of course for you.
  • Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
  • You have a good command of German (B1) and English - of course, we would be happy to hear any other language you speak.

 

OUR OFFER

  • Staff members stay for 1 Euro in all a&o hostels
  • attractive corporate benefits such as discounted leisure activities and events
  • subsidized language courses
  • Subsidized company pension scheme
  • support for your further education in the form of various trainings
  • Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • room for the implementation of own ideas
  • Short decision-making processes and open communication

 

Are you that good-humored, service minded and hospitable person we are looking for? 
e are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!

 

Heike Pflüger
General Manager