Service Center Agent (m/f/x)

as of now - full-time or part-time - in 10179 Berlin, Germany


As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our Service Centre Team at the a&o Head Office Berlin, we are looking for you - an INBOUND Sevice Center Agent / Call Center Agent (m/f/d).

We also welcome applications for: Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts.


  • The Service Centre and Reservation departments are your areas of activity
  • You exclusively take care of inbound activities
  • You process and coordinate reservation requests
  • You advise and support our guests via telephone, e-mail, WhatsApp and LiveChat
  • You also deal with the concerns of our guests in cross-team cooperation
  • You support our reception with questions about reservations
  • Our Service Centre is staffed 24/7 - so you will also have to work at night from time to time



  • You enjoy dealing with our customers
  • You have a warm demeanour and polite and customer-oriented manners
  • You have an entrepreneurial mindset and work independently, responsibly and reliably.
  • You have good comprehension skills, are stress-resistant and enjoy working in a team.
  • You consider 24/7 shift work as a welcome change
  • You have a very good command of written and spoken German and English (minimum B2-level).
  • Other languages are absolutely not a must, but additional Hungarian, Polish, Italian, Spanish, Danish, Dutch or Czech would be an added bonus
  • Call centre or service centre experience is "nice to have" - but not a must. We train new team members with the tools they need for the job, including career changers.



  • This job is possible in full-time (40h) as well as in part-time (32h or 24h)
  • Staff members stay for 1 Euro in all a&o hostels
  • attractive corporate benefits such as discounted leisure activities and events
  • subsidized language courses
  • Subsidized company pension scheme
  • 100% coverage of your public transport costs (job ticket)
  • support for your further education in the form of various trainings
  • Of course we provide drinks, fruit and vegetables on a daily basis
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • room for the implementation of own ideas
  • Short decision-making processes and open communication


Are you the good-humoured, service-oriented and hospitable person we are looking for?
We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!


Janine Onischke
Head of Service Center