Service Center Agent (m/f/x)

as of now - fulltime - in Pristina/Kosovo


a&o Hostels: we are simple, honest and always with a smile. Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With currently 40 hostels in 24 cities and 9 countries, we are by now Europe’s largest hostel provider, making our mission a reality! In doing so, as well as to keep and improve our standards and services we are supported and pushed by our headquarters in Berlin and our Servicecenter in Pristina.

Our teams are the core of a&o Hostels: Flat hierarchies and a culture of open feedback make the foundation of our work environment shaped by dynamics, growth, and innovation. With that, we offer ideal career opportunities for everyone, whether expert or career changer. We emphasize to treat each other in a fair, social, and responsible way. Because together, not only working is more fun – but also success.

To support these teams we are looking for Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts.
Join our ServiceCenter team in Pristina now!


  • The Service Centre and Reservation departments are your areas of activity
  • You exclusively take care of inbound activities
  • You process and coordinate reservation requests
  • You advise and support our guests via telephone, e-mail, WhatsApp and LiveChat
  • You also deal with the concerns of our guests in cross-team cooperation
  • You support our reception with questions about reservations
  • Our Service Centre is staffed 24/7 - so you will also have to work at night from time to time



  • You enjoy dealing with our customers
  • You have a warm demeanour and polite and customer-oriented manners
  • You have an entrepreneurial mindset and work independently, responsibly and reliably.
  • You have good comprehension skills, are stress-resistant and enjoy working in a team.
  • You consider 24/7 shift work as a welcome change
  • You have a very good command of written and spoken German and English (B2).
  • Call centre or service centre experience is "nice to have" - but not a must. We train new team members with the tools they need for the job, including career changers.



  • An exciting, responsible job in one of the most innovative hostel companies in the travel industry is waiting for you.
  • You will enjoy a team-oriented working environment with plenty of room for the implementation of your own ideas and your personal development.
  • Your working atmosphere is characterised by short decision-making processes and open communication
  • We focus on people, so your well-being is important to us. Our teams are diverse and shape our lively, open and international corporate culture.
  • Enjoy attractive corporate benefits, including free nights in all a&o hostels, as well as discounted leisure activities and events
  • We promote language courses and support your further education in the form of various trainings.
  • We provide drinks, fruit and vegetables every day.
  • Long-service bonuses in the form of cash bonuses and additional holiday days.


Are you the good-humoured, service-oriented and hospitable person we are looking for?
We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!


Susanne Repscher
Head of Service Center