Service Center Agent (m/f/x) in Pristina/Kosovo

Service Center Agent (m/f/x)

as of now - fulltime - in Pristina/Kosovo

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our Service Center Team we are looking for you -a Service Center Agent (m/f/x).

We are also looking forward to receiving applications for Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts.

YOUR JOB

The Service Centre and Reservations departments are your areas of activity
You will deal exclusively with inbound activities
You process and coordinate reservation enquiries
You advise and support our guests via telephone, email, WhatsApp and LiveChat
You also handle our guests' requests in cross-team collaboration
You support our reception staff with questions about reservations
Our service centre is staffed 24/7 - so you will also have to work at night sometimes

YOUR PROFILE

You enjoy dealing with our customers
You have a warm demeanour as well as polite and customer-oriented manners
You have an entrepreneurial mindset, work independently, responsibly and reliably
You have a good grasp of things, are stress-resistant and enjoy working in a team
You consider 24/7 shift work to be a welcome change
You have a good command of written and spoken German and English (B2)
Knowledge of one of the following languages as a third language would be an advantage, but is not a requirement: Dutch, Czech, Danish, Polish, Italian, Hungarian or Albanian
Call centre or service centre experience is "nice to have" - but not a must. We train new team members with the tools they need for the job, including career changers.

OUR OFFER

Staff members stay for 0,50 Euro in all a&o hostels
We provide drinks and fruit every day
Attractive corporate benefits such as discounted leisure activities and events
subsidised language courses
Private, by a&o covered GOLD-package health insurance
Private, by a&o covered Pension Fonds insurance
100% coverage of your public transport costs (job ticket)
Mental Health: We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challenges.
Support for your further education in the form of various trainings
Seniority bonuses in the form of cash bonuses and additional vacation days
Room for the implementation of own ideas
Short decision-making processes and open communication