Group Reservations Agent (m/f/x)

as of now - full-time - in 10179 Berlin, Germany


As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support and strengthen our Group Reservations team, we are now looking for YOU - a Group Reservations Agent (m/f/x).

We are also happy to consider applications from career changers, call centre agents, customer service agents, telephone operators or simply people who enjoy customer contact and customer support!


  • From our central office in Berlin Mitte, you will be in daily telephone and written contact with our guests, tour operators and receptionists.
  • You will advise our guests in word and deed, take care of reservations in the booking system, prepare offers and invoices and much more.
  • Teamwork is very important to us, which is why you will also be in close contact with other departments, e.g. the sales team, our accounting department or our reception desk.



  • Do you have an open personality and enjoy talking on the phone?
  • You are fluent in written and spoken German and English - of course we would be happy to hear any other language you speak (Czech, Danish and Dutch would be an advantage).
  • You are a team player - but still shine with your decision-making skills
  • Reliability, service orientation, flexibility and the ability to work under pressure, as well as a friendly manner even under stress, are a matter of course for you.
  • By the way: we also support career changers - experience in gastronomy, the hotel or service industry is an advantage, but not a prerequisite.
  • Do you appreciate fast decision-making and communication channels and an always open ear from your department head? Then you've come to the right place!



  • Employees stay overnight in all a&o hostels for 1 euro
  • Attractive corporate benefits and discounted leisure activities and events
  • subsidised language courses
  • Subsidised company pension scheme
  • 100% coverage of your public transport costs (job ticket)
  • Support for your further training in the form of various training courses
  • Mental Health: We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challenges.
  • Of course, we provide drinks, fruit and vegetables every day
  • Long-service bonuses in the form of cash bonuses and additional holiday days
  • Room to realise your own ideas
  • Short decision-making processes and open communication


Are you the good-humoured, service-oriented and hospitable person we are looking for?
We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!


Sandra Otte
Head of Group Reservation