Reception Staff / FOM (m/f/x)

as of now - fulltime - in Milano - Italy

a&o hostels is coming to Milano - opening in July 2025.

To support our team at a&o hostel and hotel Milano we are looking for YOU - a hardworking and independent Receptionist (m/f/x) to manage our Self-Service-Restaurant.
 
We would also be happy to consider applications for Front Office Manager; Receptionist; Receptionist; Guest Relation Manager; Service Employee; Host / Hostess; Salesperson or career changer who enjoys the hotel business and dealing with guests..

YOUR JOB

• You are the figurehead of a&o: our Front Desk is your territory.
• You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
• To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
• You take care of our guests and their concerns
• As shift leader, you take responsibility for ensuring that the shift runs smoothly
• You will contribute to the creation of service hours and holidays
• You will serve hot and cold drinks and snacks at the bar and prepare snacks
• You will be responsible for managing staff and their shifts
• You will be responsible for the guest document registration system

YOUR PROFILE

• You have experience or have completed training in the hotel or tourism sector.
• You naturally have a great sense of responsibility for the tasks assigned to you.
• You enjoy dealing with guests and demonstrate this, regardless of the time of day or night.
• You are characterised by an independent way of working and the ability to work in a team.
• Commitment and independence are a matter of course for you.
• Even in shifts that start as early as 6 a.m., you find it easy to remain friendly, highly motivated and service-oriented.
• You have an excellent knowledge of Italian and English - of course we are happy to know other languages that you speak.
• You have a good attitude to stress control.

OUR OFFER

• Contract in accordance with CCNL Tourism
• 75% discount on private overnight stays in all a&o hostels
• Flexible shift scheduling according to your availability
• Attractive corporate benefits such as discounted leisure activities and events
• Subsidized language courses
• Support for your further education in the form of various trainings
• Mental Health: We offer you free and anonymous mental health coaching from our independent partner “Likeminded”, who will support you with professional, private and health-related challenges
• We work in jeans and a&o polo shirt instead of stiff suits or uniforms
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the warm meals served at the buffet
• Short decision-making processes and open communication

We are very happy to receive your application (resume, desired salary, earliest possibly starting-date).

Apply now!

Alexander Welch-Guerra
General Manager

More about a&o hostels:
As Europe's largest hostel chain, a&o is more than just a place to work - we stand for diversity, openness and a warm smile.
We live our mission ‘everyone can travel’ through fair prices and our continuous growth. With our motto ‘Stay affordable - sleep sustainable’, we are committed to affordable travel and sustainable action.
Since our founding, everyone has been welcome at a&o - no matter where you come from, what gender you are, how you love, what you believe in or what culture you belong to. We are colorful, diverse and full of team spirit - just like our guests!