Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.

Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.

To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.


5 / 5
The hotel is really near to the main station. The staff is really friendly. The rooms are simple and nice. The bar is also nice there.

3 / 5
Nothing The room stinks of cigarettes. When we checked in, the air conditioner worked in the room - although it was 16 degrees Celsius outside. It turned out that the heating in the hotel/room was not yet connected - we were very cold on the first day and had to heat the room with a hairdryer, a heated towel rail from the bathroom, and putting hot water into the sink - as the staff could not help us with anything The cleaning lady only took the trash and changed the small towels (she didn't change the big ones) She didn't do anything else.

5 / 5
locker size, ensuite bathroom,

5 / 5
Clean nice place with train station nearby.

4 / 5
I enjoyed the cleanliness