Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.

Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.

To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.


5 / 5
The location, cleanliness, calmness, honesty, everything

5 / 5
Everything was to my liking.

5 / 5
The stay at the hotel was just wonderful. This is not my first visit to this hotel. The hotel more than lived up to my expectations once again! A special thanks , to Verena as well as the very attentive security in the person of Mamed, who will take care of your safe stay at the hotel. If you ask me whether I recommend this hotel to you or not, my answer will be unequivocal yes yes and yes again! Thanks to the staff for this amazing time and see you again my beloved [email protected] Laim.

5 / 5
Accommodation, members of staff, and also customer support service, financial team

3 / 5
Cheap and big hall
2 / 5
4 / 5