Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.


Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.


To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.

 

3 / 5
the location
 

4 / 5
I like that your website and forms is in several languages also in Danish. However certain parts of the Danish translation is incomprehensible, for example "Hvad har du især gerne os?". It shoud be "Hvad var du især glad for hos os?"; "Håndtering turen" shoud be "Håndtering af bookningen"; "Lad os vide, at bedre klassificere din stemme endnu, i hvilken type rum du boet" should be "Lad os vide, hvad type værelse du har boet i, så vi bedre kan klassificere din bedømmelse"; "Bed i sovesal" (actually means "pray in dormitory"!) should be "seng i sovesal". (I have looked at the German and English versions). In 15. and 17 in this form you suddenly change from the modern and informal "du, din, dit" (du, dein) to the formal and old-fashioned "De, Deres" ("Sie, Ihr"). (Unlike most Danes today I prefer the formal De, Deres).
Breakfast
3 / 5
Ambiente
4 / 5
 

4 / 5
Lage in Hamburg
Breakfast
4 / 5
Ambiente
4 / 5
 

4 / 5
Location, good breakfast
Breakfast
4 / 5
Ambiente
4 / 5
 

3 / 5
Not much, only the staff.
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