Guest Reviews

Guest Reviews about a&o

We attach great importance to making your stay as pleasant as possible.

That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.

Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.

To get in touch with our team, we have created many opportunities. We recommend using our  Contact form, since it is the fastest and easiest way. There you can also find other contact information.

Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.


5 / 5
Struttura silenziosa, indipendenza nel rientrare, ho avuto compagni di camere educati (non sempre capita), faciità nel check-in e check-out, vicinanza alla stazione centrale.

4 / 5
Ambiente. Possibilità giochi per bambini. Pulizia e comodità per gli spostamenti.
3 / 5
5 / 5

5 / 5
Grazie allo staff dell'hotel. Vorrei sottolineare che tutti sono molto cordiali e gentili quindi si crea un'atmosfera di buon riposo e buon umore. Siamo già stati qui due volte, speriamo di tornarci! Mille grazie a tutti!

4 / 5
Doccia fantastica

5 / 5
Siamo stati qui per la seconda volta. Siamo stati molto contenti. Il hotel e´ nel centro. Personale e´molto gentile. Colazione era buonissima.