PLEASE pass the review to high management ( Andre Bleeker & Oliver Winter ) not to Antwerp Central managers, they are telling lies, this is my reply to the last e-mail I received from antwerp team which is related to my review:
- this is exactly in your terms and conditions: "(4) Any messages, mail or goods, which arrive for guests, will be handled with care. a&o will deliver, hold, and, for a fee, forward these messages, mail or goods to guests, who already departed. The aforementioned paragraph 1, sentences 2 & 3 shall apply accordingly.".....so the hostel is responsible for what happended.
- regarding arragement with the hotel to receive the package: the reception there received it and signed to Bpost man, so again it is there responsibility
- regarding the missunderstanding: I am not part of this, in fact it is not missunderstanding because my friend, my brother and me phoned several times and they insisted that they did not receive anything, if they were honest and did not lie we could rescue the situation.
- regarding that my feedback has been documented!!!! so what!!!! I lost my money because of careless people and liars.
please I want a solution
attached antwerp team e-mail and my previous review
Dear Raghad,
Thank you for sharing your concerns regarding your recent experience at a&o Antwerpen Centraal. I sincerely regret the distress caused by the handling of your package during your stay.
We acknowledge the frustration stemming from the communication breakdown regarding the package's receipt and the subsequent actions taken. Our policy, which aims to ensure the safety and hygiene of our environment, dictates that we cannot accept or store deliveries for guests unless prior arrangements have been made. In this instance, it appears there was a misunderstanding regarding the package’s status and its intended recipient.
Please rest assured that your feedback has been documented as it is essential for our continuous improvement. While we cannot assume responsibility for items not explicitly arranged through our services, we are committed to enhancing our training and communication protocols to prevent similar occurrences in the future.
Thank you for your understanding, and we hope to offer you a more positive experience should you choose to stay with us again.
Kind regards,
Team a&o Antwerpen Centraal
this is the start ( not all ) of my review:
4
RAGHAD
Published on 23.10.2026 | Survey
DEAR andre.bleeker
I am Raghad ( student from Bir Zeit University) I was at your hostel with group of 10 students, from 16-23 of June), when I was at the hostel I sent a package to my brother (student in Germany ) via bpost, branch near your hostel, the officer in the post asked me to write hostel address in case they faced a problem in delivering the pack to destination, to track I asked for help of friend in antwerp , she called the bpost , they assured the package was returned to the hostel and someone there received it on 22-6-2026 at 12:36 , but sadly I do not know who, the post said he can not give such information , the friend called the hostel and the one who answered said we did not receive anything.