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We are your hygiene heroes!
Your well-being is our top priority. We are proud to present you our hygiene standards, so that really everyone can check in with us again without any problems. SGS INSTITUT FRESENIUS is the German market leader in neutral hygiene control. The institute works with more than 100 highly qualified and trained auditors and samplers who are regularly trained. The hygiene concept of a&o Hostels in dealing with COVID-19 has been tested by means of a strict catalog of measures, which takes into account the legal requirements applicable in Germany. The implementation of these hygiene measures and additional measures for contact minimization were verified by the SGS INSTITUT FRESENIUS in our hotel operations through an audit.
| Rooms | Reception | Breakfast | Bar | |
|---|---|---|---|---|
| Room ventilated for at least 20 minutes | Premises ventilated for at least 20 minutes | All utensils and containers cleaned and disinfected | Worktop, used surfaces and stainless steel fronts cleaned and disinfected | |
| Light switch disinfected | Surfaces cleaned and disinfected | Buffet and tables cleaned and disinfected | All utensils cleaned and disinfected | |
| Door handles and leaves disinfected | Self check-in counter disinfected | Coffee machine cleaned and disinfected | Temp Checks controlled and documented | |
| Remote control and TV disinfected | Seats and tables cleaned and disinfected | Juice machine cleaned and disinfected | Microwave cleaned and disinfected | |
| Radiators and window handles disinfected | Play equipment disinfected | Salad bar and Bain Marie cleaned and disinfected | Merrychef cleaned, dust strainer cleaned, groove under the door cleaned and handle disinfected | |
| Surfaces cleaned and disinfected | Heating controller and window handles disinfected | Combi steamers, racks and hotplates cleaned and disinfected | Refrigerated display case cleaned, refilled, BBDs checked and documented | |
| Wardrobe cleaned and disinfected | Door handles and leaves disinfected | Dishwasher, washroom, nozzles, inlet/outlet table and pendulum shower cleaned and disinfected | Bar coffee machine and milk fridge cleaned and refilled | |
| Other operating elements disinfected | Light switch and Pushboy flaps disinfected | Work surfaces cleaned and disinfected | Coin-operated coffee machine cleaned and refilled | |
| Hair dryer disinfected | Vending machine disinfected | Rubbish removed, rubbish bins disinfected and new rubbish bags | Bottle spouts checked, cleaned and disinfected if necessary | |
| Waste bin emptied and disinfected | ATM automat disinfected | All floors cleaned and disinfected | Empty bottles and waste disposed of | |
| Bathroom fittings cleaned and disinfected | Operating elements of the popcorn machine disinfected | Waste containers cleaned and disinfected | Products checked, filled and sorted on BBD | |
| All dispensers disinfected | Control elements of all other devices disinfected | Dish return and dish trolley cleaned and disinfected | Sinks cleaned and disinfected | |
| WC cleaned and disinfected | Lockers cleaned and disinfected | Tea towels, rags and mop brought for cleaning | Cash register cleaned and disinfected | |
| EC devices disinfected | Temperatures controlled and documented | Tables, cocktail chairs, bar stools and sofas cleaned and disinfected | ||
| Reception equipment disinfected | Door handles, light switches, handrails in the kitchen and breakfast room disinfected | Beer dispenser cleaned and rinsed | ||
| Operating elements of the lift disinfected | Cutlery tray cleaned and disinfected | Kids' Corner tidied and disinfected | ||
| Public WCs cleaned and disinfected | Cleaning utensils, cleaning trolleys cleaned and disinfected | Outdoor areas, beer benches and ashtrays cleaned and disinfected | ||
| Paper, - soap - and disinfectant dispensers cleaned and disinfected | Cleaning utensils, rags and cloths brought for cleaning | |||
| Tables in the restaurant cleaned and disinfected | Disinfectant dispenser cleaned and disinfected | |||
| Vegetable sink cleaned and disinfected |
DISINFECTION OF YOUR ROOM
BEFORE EACH ARRIVAL
All contact surfaces in your room, such as door handles, window handles, bathroom fittings and other surfaces of tables and shelves are cleaned with a virucidal surface disinfectant.
AS USUAL: CHANGE OF LINEN
AFTER EVERY DEPARTURE
Bed Linen and towels are changed after every departure and will be perfectly cleaned by certified cleaners.
150 CM DISTANCE
AS EVERYWHERE ELSE
Please keep at least 150 cm distance to our staff or other guests.
PLEXIGLASS PROTECTIVE SCREEN
AT THE RECEPTION
When you check in or ask questions at our reception, plexiglass separates you from our employee. For the protection of both of you. Our reception will be manned 24 hours a day as usual.
CHECK IN EVEN FASTER
THROUGH ONLINE & FAST CHECK-IN
Did you know that you can check in online at every a&o hostel in advance? Check-in machines are available at our hostels in Amsterdam, Berlin Mitte, Bremen, Frankfurt Ostend, Hamburg City, Munich Laim, Stuttgart, Venice, Vienna Central Station and Warsaw. This makes your arrival even faster and helps you avoid queues.
YOUR SMARTPHONE IS THE KEY
DOWNLOAD OUR APP NOW
In Bremen, Frankfurt Ostend, Prague Rhea and Wolfgang's in Salzburg even your mobile phone becomes your room key! Just download the a&o app and open your room with the "Mobile Key".
QUALITY BREAKFAST
PREPARED JUST FOR YOU
Our staff will put together a breakfast plate according to your wishes - either at the buffet or you will receive a breakfast bag from us at the reception.Unsere Mitarbeiter stellen nach deinen Wünschen einen Frühstücksteller zusammen – entweder am Buffet oder du erhältst an der Rezeption eine Frühstückstüte von uns.
GUEST KITCHEN CLOSED
SNACKS ARE AVAILABLE AT THE BAR
Until further notice we have to close the guest kitchen. Drinks and small snacks are still available at our vending machines and at the bar.
KIDS CORNER
NO TOYS OR BOARDGAMES
In our kids area, we are showing children's movies on a television. No toys or boardgames at this time.
ADDITIONAL TREATMENTS
WITH DISINFECTANTS
In all public areas such as bar, reception and breakfast room, additional treatments with disinfectants are carried out.
CERTIFIED DISINFECTOR
SUPPORTS ACTIVELY OUR EMPLOYEES
a&o employees have a certified disinfector at their disposal who trains our employees and is available to answer questions.
Contact tracking: a&o relies on Luca app
From now on, guests within Germany can exchange contact data digitally and in compliance with data protection regulations at a&o via the Luca app. This relieves the guests and facilitates the contact data tracking of the health authorities. You only need a QR code for a Corona-compliant registration. If you don't have a smartphone, you can register on-site using a contact form or a special key fob. The Luca app is free to download from the App Store and from Google Play.
DISINFECTANT DISPENSERS
AT YOUR PERMANENT DISPOSAL
Are available to our guests & employees in all public areas.
CURRENT INFORMATION
ABOUT CORONAVIRUS / COVID-19 IN GENERAL AND TRAVEL INFORMATION
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a&o goes green - Net zero by 2025
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