Our aspiration
the guests return home feeling healthier than when they checked in

Oliver Winter, Founder & CEO

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The a&o Hygiene Concept

Covid-19 measures – checked & verified

In most federal states, entry, exit and hostel stays are permitted at Christmas time.

We are your hygiene heroes!

Your well-being is our top priority. We are proud to present you our hygiene standards, so that really everyone can check in with us again without any problems. SGS INSTITUT FRESENIUS is the German market leader in neutral hygiene control. The institute works with more than 100 highly qualified and trained auditors and samplers who are regularly trained. The hygiene concept of a&o Hostels in dealing with COVID-19 has been tested by means of a strict catalog of measures, which takes into account the legal requirements applicable in Germany. The implementation of these hygiene measures and additional measures for contact minimization were verified by the SGS INSTITUT FRESENIUS in our hotel operations through an audit.

Hygiene measures in the a&o hostels

Rooms Reception Breakfast Bar
Room ventilated for at least 20 minutes Premises ventilated for at least 20 minutes All utensils and containers cleaned and disinfected Worktop, used surfaces and stainless steel fronts cleaned and disinfected
Light switch disinfected Surfaces cleaned and disinfected Buffet and tables cleaned and disinfected All utensils cleaned and disinfected
Door handles and leaves disinfected Self check-in counter disinfected Coffee machine cleaned and disinfected Temp Checks controlled and documented
Remote control and TV disinfected Seats and tables cleaned and disinfected Juice machine cleaned and disinfected Microwave cleaned and disinfected
Radiators and window handles disinfected Play equipment disinfected Salad bar and Bain Marie cleaned and disinfected Merrychef cleaned, dust strainer cleaned, groove under the door cleaned and handle disinfected
Surfaces cleaned and disinfected Heating controller and window handles disinfected Combi steamers, racks and hotplates cleaned and disinfected Refrigerated display case cleaned, refilled, BBDs checked and documented
Wardrobe cleaned and disinfected Door handles and leaves disinfected Dishwasher, washroom, nozzles, inlet/outlet table and pendulum shower cleaned and disinfected Bar coffee machine and milk fridge cleaned and refilled
Other operating elements disinfected Light switch and Pushboy flaps disinfected Work surfaces cleaned and disinfected Coin-operated coffee machine cleaned and refilled
Hair dryer disinfected Vending machine disinfected Rubbish removed, rubbish bins disinfected and new rubbish bags Bottle spouts checked, cleaned and disinfected if necessary
Waste bin emptied and disinfected ATM automat disinfected All floors cleaned and disinfected Empty bottles and waste disposed of
Bathroom fittings cleaned and disinfected Operating elements of the popcorn machine disinfected Waste containers cleaned and disinfected Products checked, filled and sorted on BBD
All dispensers disinfected Control elements of all other devices disinfected Dish return and dish trolley cleaned and disinfected Sinks cleaned and disinfected
WC cleaned and disinfected Lockers cleaned and disinfected Tea towels, rags and mop brought for cleaning Cash register cleaned and disinfected
EC devices disinfected Temperatures controlled and documented Tables, cocktail chairs, bar stools and sofas cleaned and disinfected
Reception equipment disinfected Door handles, light switches, handrails in the kitchen and breakfast room disinfected Beer dispenser cleaned and rinsed
Operating elements of the lift disinfected Cutlery tray cleaned and disinfected Kids' Corner tidied and disinfected
Public WCs cleaned and disinfected Cleaning utensils, cleaning trolleys cleaned and disinfected Outdoor areas, beer benches and ashtrays cleaned and disinfected
Paper, - soap - and disinfectant dispensers cleaned and disinfected Cleaning utensils, rags and cloths brought for cleaning
Tables in the restaurant cleaned and disinfected Disinfectant dispenser cleaned and disinfected
Vegetable sink cleaned and disinfected

Hygiene Standards in our a&o hostels

DISINFECTION OF YOUR ROOM

BEFORE EACH ARRIVAL

All contact surfaces in your room, such as door handles, window handles, bathroom fittings and other surfaces of tables and shelves are cleaned with a virucidal surface disinfectant.

AS USUAL: CHANGE OF LINEN

AFTER EVERY DEPARTURE

Bed Linen and towels are changed after every departure and will be perfectly cleaned by certified cleaners.

150 CM DISTANCE

AS EVERYWHERE ELSE

Please keep at least 150 cm distance to our staff or other guests.

PLEXIGLASS PROTECTIVE SCREEN

AT THE RECEPTION

When you check in or ask questions at our reception, plexiglass separates you from our employee. For the protection of both of you. Our reception will be manned 24 hours a day as usual.

CHECK IN EVEN FASTER

THROUGH ONLINE & FAST CHECK-IN

Did you know that you can check in online at every a&o hostel in advance? Check-in machines are available at our hostels in Amsterdam, Berlin Mitte, Bremen, Frankfurt Ostend, Hamburg City, Munich Laim, Stuttgart, Venice, Vienna Central Station and Warsaw. This makes your arrival even faster and helps you avoid queues.

YOUR SMARTPHONE IS THE KEY

DOWNLOAD OUR APP NOW

In Bremen, Frankfurt Ostend, Prague Rhea and Wolfgang's in Salzburg even your mobile phone becomes your room key! Just download the a&o app and open your room with the "Mobile Key".

QUALITY BREAKFAST

PREPARED JUST FOR YOU

Our staff will put together a breakfast plate according to your wishes - either at the buffet or you will receive a breakfast bag from us at the reception.Unsere Mitarbeiter stellen nach deinen Wünschen einen Frühstücksteller zusammen – entweder am Buffet oder du erhältst an der Rezeption eine Frühstückstüte von uns.

GUEST KITCHEN CLOSED

SNACKS ARE AVAILABLE AT THE BAR

Until further notice we have to close the guest kitchen. Drinks and small snacks are still available at our vending machines and at the bar.

KIDS CORNER

NO TOYS OR BOARDGAMES

In our kids area, we are showing children's movies on a television. No toys or boardgames at this time.

ADDITIONAL TREATMENTS

WITH DISINFECTANTS

In all public areas such as bar, reception and breakfast room, additional treatments with disinfectants are carried out.

CERTIFIED DISINFECTOR

SUPPORTS ACTIVELY OUR EMPLOYEES

a&o employees have a certified disinfector at their disposal who trains our employees and is available to answer questions.

DISINFECTANT DISPENSERS

AT YOUR PERMANENT DISPOSAL

Are available to our guests & employees in all public areas.

CURRENT INFORMATION

ABOUT CORONAVIRUS / COVID-19 IN GENERAL AND TRAVEL INFORMATION

WHO EU Austria Czech Republic Denmark Germany Hungary Italy Netherlands Poland

Infomaterial

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A&O OFFERS FLEX-RATE

  • Pay at arrival
  • Free cancellation until 6 p.m. the day of arrival
  • Arrival until 6 p.m., afterwards release of the beds/rooms – in case of delay just call beforehand
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