Group Reservations Agent (m/f/x)

as of September 2021 - full-time - in Berlin, Germany

 

As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We have set ourselves the goal of being CO2-neutral by 2025.

To support and strengthen our team and make it even more successful, we are now looking for YOU - a Group Reservation Agent.

We are also happy to consider applications from career changers, call centre agents, customer service agents, telephone operators or simply people who enjoy customer contact and customer support!

YOUR JOB

  • From our central office in Berlin Mitte, you will be in daily telephone and written contact with our guests, tour operators and receptionists.
  • You will advise our guests in word and deed, take care of reservations in the booking system, prepare offers and invoices and much more.
  • Teamwork is very important to us, which is why you will also be in close contact with other departments, e.g. the sales team, our accounting department or our reception desk.

 

YOUR PROFILE

  • Do you have an open personality and enjoy talking on the phone?
  • You are fluent in written and spoken German and English - of course we would be happy to hear any other language you speak (Czech, Danish and Dutch would be an advantage).
  • You are a team player - but still shine with your decision-making skills
  • Reliability, service orientation, flexibility and the ability to work under pressure, as well as a friendly manner even under stress, are a matter of course for you.
  • By the way: we also support career changers - experience in gastronomy, the hotel or service industry is an advantage, but not a prerequisite.
  • Do you appreciate fast decision-making and communication channels and an always open ear from your department head? Then you've come to the right place!

 

OUR OFFER

  • Staff members stays for 1 Euro in all a&o hostels
  • attractive corporate benefits such as discounted leisure activities and events
  • subsidized language courses
  • Subsidized company pension scheme
  • support for your further education in the form of various trainings
  • discounted BVG company ticket with subsidy
  • We provide drinks and fruit every day
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • room for the implementation of own ideas
  • Short decision-making processes and open communication

 

Are you the good-humoured, service-oriented and hospitable person we are looking for?
We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!

 

Nadine Peppel
Head of Group Reservation