Service Center Agent (m/f/x) - Group Reservations - Headquarter

as of now - fulltime - in Berlin


a&o: we are simple, honest and always with a smile. Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With hostels in more than 20 cities we are by now Europe’s biggest hostel provider, making our mission a reality! To be recognizable everywhere, all our sites realize a standardized concept and are supported by our headquarters in Berlin.

Our teams are the core of a&o – to support these, we are looking for career changers, , Call Center Agents, Account Managers, Customer Service Agents, Telephone Operators or simply people loving customer contact/support.


  • Your primary field of tasks is to consult and care for our guests and partners while keeping to our quality standards
  • You are responsible for group-bookings – this means you process inquiries, draw up offers and make bookings for our guests
  • Central with us: teamwork – also with other departments like Sales or our Front Desks



  • We support lateral entrants – (first) contact with gastronomy, hospitality or service is of course an advantage
  • You are versed in using computers – experience with reservation programmes would be perfect
  • Reliability, service-orientation, flexibility and resilience, as well as a friendly demeanour even in stressful situations com natural to you
  • You are a team player – nevertheless you stand out with your decisiveness
  • You speak German as well as English fluently (C1/C2) – of course we are happy for every other language you speak



  • An responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You will be part of a likeable and collegial team, and benefit from quick decision-making-processes and open communication
  • We care for your personal growth by offering language-courses, trainings, sports and more
  • Thanks to our attractive staff benefits programme you enjoy a wide range of subsidized cultural and recreational offers and events as well as free accommodation in all a&o’s during your holidays
  • Of course we offer fruits and vegetables as well as drinks (don’t worry, coffee is part of these) on a daily basis, and once a week we enjoy lunch together
  • Additionally we offer subvention for the BVG monthly ticket
  • Plus: If you want to improve your language skills, a&o subsidizes your language-course!


Does this sound attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply online immediately!


Nadine Peppel
Head of Group Reservation