Trainer / Coach - Housekeeping (m/f/x)

as of now – full-time – Berlin, Germany


As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team in quality management, we are looking for YOU - a self-confessed housekeeping trainer (m/f/d) who loves to travel.

We will also gladly consider applications as a foreman / forewoman; housekeeper / house lady, building cleaner / building cleaner or career changer who enjoys the hotel business and dealing with guests.

For this position, it is completely irrelevant where your home base is!


  • You support the training of our housekeeping staff.
  • You analyse and optimise work processes and, if necessary, develop improvement measures
  • You are the contact person for our teams for a wide range of housekeeping issues
  • You check the implementation of our standards in our locations
  • You create and maintain training materials for your area of responsibility
  • You are actively involved in housekeeping projects
  • You support us with new openings or Hotel takeovers



  • You enjoy and are passionate about working with people in an international environment
  • You have an eye for detail
  • You love cleanliness and order
  • Communication and organisation are your strengths
  • You can be relied on
  • You keep an overview even in stressful situations
  • You enjoy imparting and sharing your knowledge
  • it makes no difference for you to be traveling in a region-specific area (willingness to travel 80%)
  • you can communicate very well in English (German is advantageous but not a must and also other languages) with our Team,
and ideally (NOT A MUST!) you have
  • a completed vocational training and/or a university degree (preferably in a tourism-related field)
  • already have qualifications in the field of training
  • you have already worked with a hotel software, preferably ASSD.



  • Employees stay in all a&o hostels for 1 Euro
  • attractive corporate benefits and discounted leisure activities and events
  • subsidised language courses
  • subsidised company pension scheme
  • support for your further education in the form of various training courses
  • a Bahncard100 for flexible, independent travel planning (and of course for private use)
  • Tools for your job "on-the-road/rail" (smartphone and laptop),
  • Support for your personal and professional development through e.g. (distance) courses or training and further education
  • Long-service bonuses in the form of cash bonuses and additional holiday days
  • room for the implementation of your own ideas
  • Short decision-making processes and open communication


We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).



Christian Hemple-Werner
Head of Quality