A+O Hostels

FAQ - Frequently asked questions

We are happy to explain all details concerning your stay at A&O!

If you still have any questions that you feel we have not fully answered yet, feel free to contact us!

 

 

 

 

 

General A&O Info

- Hotel & hostel difference

Almost every A&O building has got a 2** hotel part and a normal hostel part.
Hotels only are A&O Köln Dom, A&O München Hauptbahnhof and A&O Hamburg Hammer Kirche.

•  Book Blue: The hotel part consists of single-, double- and family rooms.
It is depicted in Blue in our logo. Bedding, towels and hair dryer are included in the price. All rooms have an own bathroom.

•  Book Orange: The hostel part means accommodation in dorms.
It is depicted in Orange in our logo. It offers very affordable accommodation. All rooms have an own bathroom.

An exemption to this is our first hostel ever, the A&O Berlin Friedrichshain, which still has got some shared facilities on the floor. The A&O Prag Metro Strizkov is semi-private, but is currently converted into rooms with private bathrooms (meaning that now and then 2 rooms share a bathroom).

- Check-in/ Check-out times

Check in is guaranteed at all locations after 3 pm and check out is until 10 am. You're also welcome to book a "late check out until 2pm" for 7,50 euros.

- Early Check-in / Late Check-out

With our Early Check-in for 7.50€ you can enter your room at 11 a.m. - You can book this service for single, double or family rooms at aohostels.com.

The Late Check-out until 2 p.m. for 7.50 Euro allows you a nice and long sleep-in. Available also online.

- WiFi

Every A&O offers free Wireless Lan in all public areas, such as the lobby or the bars. A&O also provides WiFi in your room that can be used for a small price (1h = 1€, 1 day = 5€, 2 days = 8€, 1 week = 10€). If you don't happen to have a notebook or mobile device, you can also use our internet terminals with headsets (20min = 1€, 60min = 3€, 120min = 5€) available in the lobby.

- Guests under the age of 18

From the age of 14 you can stay in our A&O's all be yourself.  All you need is a signed declaration of consent from your parents and a copy of the personal identification from the parent who signed the form.

- Arrival after 6 p.m.

Guests who chose the FIX rate (convenient budget rate; already paid) can arrive regardless of the time.

Guests who chose the FLEX rate (payable on site; cancellable for free until 6 p.m.) simply make a call using the number +49 30 80 947 5110 and tell us about their late arrival.

Dates in strong demand might require a more detailed check by our callcenter team. Thus, it is advisable to guarantee your booking by depositing your credit card details as security. You can then arrive at any time and pay on-site. The credit card simly is a back-up for you and won't be charged. If guests, however, never show up the card will be charged.

- International phone calls

Of course, you can call home. That's why we provide internet terminals with headsets. You can buy an account with a certain amount of moneyand log on one of our computers. Feel free to ask our staff if providers like Skype are pre-installed. The prices are the following: 15 min = 1,50€, 30 min = 3€, 40 min = 4€, 50min = 5€, 100min = 10€.

- Ticket bookings

If you are already on-site, please ask at the reception. Our friendly personnel will be happy to help you.

Of course, you can already book tickets on our website upon your arrival. Simply choose an A&O city and get some inspiration. We offer WelcomeCards, Hop On/Hop Off city tours (bus/river), guided city walks, sightseeing tickets, museums, pub crawls and much more.

Here's your way to get tickets online (navigation is in German but tours/attractions also available in different languages).

- Getting to A&O

A precise description of the directions can be found on each location's website.

- Car parking

Almost every A&O location has its own parking lot or underground parking. Street-level spaces cost 7.50€ per day and underground spaces 12.50€.

- Bus parking

There are bus parking spaces free of charge in close vicinity. Some A&O's offer bus parking spaces.

- Catering

An extensive breakfast buffet awaits you Mon-Fri 6-10 am and Sat/Sun 7-11 am for only 7€. Exact breakfast times are available at the reception. Breakfast is free for kids below the age of 6 years. After that the buffet costs 3€. People older than 18 years pay the full prize of 6€ per person (online discount: 6,75€)

For groups of 10 or more we also offer dinner (upon request). We can also provide you with packed lunch for 5€ (groups from 10 people get a 50ct discount). It contains two buns, fruit, a snack bar and a drink. More information here.

- Pets

House pets are always welcome at all A&O locations! You can bring a maximum of 2 dogs for a fee of 5€ per night in your room.

Unfortunately it is not possible to bring dogs into the multi-bed rooms, as it is possible that it would make other guests uncomfortable. For the same reason we ask you not to bring dogs to the breakfast room. We appreciate your understanding.

- Luggage room

We offer you to store your luggage with us free of charge.

- Community rooms

Yes, these offer ample space for smaller and medium-sized groups. Should the room still be too small we can make the dining area available (non-eating times only). For teachers and accompanying persons there is also a teacher and guide lounge, called A&O Lounge.

- Rules of the house

You can find them on the backside of the room door or in the footer section of our website ("GTC").

- Info bed tax ("Kulturtaxe")

In some A&O cities a so-called ‘culture tax’ (accommodation tax) is charged on visitors. The tax is either based on the net sum paid by each person per night or is simply a sum added to your overnight stay. For your comfort, the tax is never included in your accommodation - as it is possible that you are excluded from it.

Cities claiming a bed tax – listed in alphabetical order:

In Amsterdam, a city tax is levied on the nights spent by Non-Amsterdamers - it does not matter if the guest is travelling for tourism or business reasons. The amount is based on a fixed percentage of the total net price of accommodation. In the years 2013 and 2014, the tax will be temporarily increased to 5.5%. Thereafter, the tax should fall back to 5%.

The capital city of Berlin charges its visitors 5% on the room accommodation rate per day. The "tourist tax" is paid per person (plus VAT).

The city of Cologne has introduced its culture tax in 2010. Guests pay 5% on the total amount of their accommodation costs (plus VAT).

The city of Dresden charges a tourist tax of currently € 1.30 per person and night. Guests under 18 are exempted. The city tax is not included in our prices and may be charged additionally at check-in.

In Graz, overnight guests pay a tourist tax of 1 EUR per day.

In the Hanseatic city of Hamburg, introduced a cultural and tourist tax in 2013. The tax is calculated on the net accommodation price paid per person for one night.

In Weimar your stay is also subject to tax charges. The tourism tax is currently up to 2 EUR per person and night.
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Note: If you are travelling as a group with an educational background or if you are a business traveller you are exempted from this tax. In order to take prompt advantage, please visit our download section and fill out the appropriate document upon arrival.

Exception: Amsterdam and Dresden are special cases.

 

Rooms / Facilities


- Towels / bedding

All single, double and family rooms come with bedclothes and towels. Only guests in multi-bed rooms need bedclothes and towels, if they didn't bring their own. You get bedding for 3€ and a towel for 1€ either at the reception or as an online feature when booking your stay.

- Smoking

Since January 1, 2008 all of our locations are smoke-free.

- Room cleaning

At A&O we carry out daily room checks which consist of:
i) refilling hygience products and emptying bins
ii) no daily cleaning with chemicals in respect to our natural resources
iii) basic cleaning after check out.

We are always striving to help the environment that's why we don't change the towels daily. Please hang them on the towel rail and do not leave them on the floor. Fresh towels can be purchased at the reception for a small fee.

- Women's rooms

Of course, we offer rooms just for women. At this time, these can only be reserved by email at booking@aohostels.com or by telephone at +49 (0)30 80947 5110.

- Disabled-friendly

Wheelchair-accessible rooms are available in almost all A&O HOTELS and HOSTELS. Feel free to call us at +49 (0)30 80947 5110 to get more information.

 

Prices / Discounts


- Press discount

Journalists get a 20% discount on overnight stays. MICE Travel Card holders also get to use this special price. Please contact booking@aohostels.com to make a reservation and show your valid press pass at the check-in counter.

- Long-term guests

If you stay at one of our A&O HOTELS and HOSTELS for a longer period of time, we recommend purchasing a golden 'regular visitor card'. It offers exclusive prices for frequenters and other great advantages. Find more information here.

When travelling with lots of people or at regular intervals, we're happy to advise individually. Our competent sales team deals with your requests at sales@aohostels.com.

- Children's discount

Children under 18 years of age stay free of charge in their parents' room. The room price is based on the number of travelling parents (guardians). Little ones are always welcome here and, if needed, we can provide you with free children's beds and high chairs, when available.

- Early bird discount

To use this discount simply click on any A&O and choose the Early Bird Benefit. You get this special rate 60 days prior to your arrival.

- Frequent guests

As a frequent A&O guest you get - similar to bigger airlines - a special treatment. For 29€ you can order your Silver 'Regular Visitor Card' at each reception desk or via telephone / E-Mail. The card will be send by post (on-site you will get a temporary card).
You find all advantages for you as our guest here.

- Student discount

Each student with a valid ISIC- oder ITIC-ID card gets 10% off the daily-updated rate at all A&O HOTELS und HOSTELS including 1 hour of free internet and a free, non-alcoholic soft drink. Simply type in the discount code "icic" into the appropiate field when booking online.

- Automobile Association discount (e.g. AA UK)

All ARC Europe members (such as AA UK or AAA USA) get 12% off the daily-updated overnight rate at all A&O HOTELS und HOSTELS and a free, non-alcoholic soft drink (kids under the age of 12 get a free ice-cream).

Young drivers with an ADAC membership ('Junges Portal') get 12% off and free WiFi instead.

All information with this reduced booking rate here.

- Train discount (e.g. Deutsche Bahn, ÖBB)

Guests travelling with the Austrian National Train (Österreichische Bundesbahn - ÖBB) save 10% off the daily updated overnight rate and get a free soft drink when using the provided discount link on our website.

Guests arriving by Deutsche Bahn (German National Train) using the 'City Night Line' get the same discount when booking in advance and showing the valid train ticket at the reception desk.

Both offers and the discount links can be found here.

- Facebook discount

Social media are great communication networks that we really like using in order to interact with our (potential) guests. That's why fans of our Facebook page also get to book via a Facebook tab. As a present from us, they get 5% off the daily-updated price.

If you enter the dates for your desired trip via Facebook, you are automatically diverted to our website. You then see a description saying "5% inklusiv".

Browse through our English speaking Facebook page now.

- Vouchers

You can purchase our A&O TO GO gift box for 99€ for yourself or a special occasion. The box includes 2 nights in a double room for 2 people with included breakfast buffet. Kids younger than 18 years stay overnight for free in their parents' room. Find out more here.

Our Online Shop has got plenty of other useful and interesting products.

- "Bed & Bus" voucher booklet

A&O offers a prepaid voucher booklet to young globetrotters and those young at heart. You can purchase it online for 99€ (plus insured delivery of 6,90€ via post). Travellers can use up 3 vouchers to take every long-distance coach throughout Germany and Prague by our partner FlixBus. The other 3 vouchers are your entry ticket for 3 nights in all A&O hostels of your choice; bedding and free Wi-Fi included. Find out more here.

You can buy the voucher booklet in our Online Shop (in German language only; but orders are easy to follow through). Also a popular gift!

- Pricing at A&O

Our prices are determined by availability – completely fair, completely transparent! That means that if beds of one room category are in short supply at a specific date, then the prices go up. And if the desired occupancy rate has not been reached, then the prices also fall automatically. What does that mean for you? Basically, the earlier you book, the lower the price. Those who make decisions on the spur of the moment also benefit from exclusive last-minute deals – of course, only as long as the respective category is not fully booked.

- Booking cancellation

It depends on the rate you booked. If you booked using our Flex-Rate, then you can cancel at any time. Otherwise the room will be kept available for you until 6 pm on the day of your arrival. Please let us know if you will arrive later.
The Fix-Rate is, as the name says, "fixed" and cannot be cancelled. The price cannot be reimbursed even if you do not stay here. That's why this rate is especially low.
For groups of 10 or more there are special cancellation rules that you can find in our Terms and Conditions.

- Payment options

You can choose from a range of payment options. You can pay by instant bank transfer, credit card (VISA, MasterCard or American Express), PayPal or direct debit. Card payments have a 2.95€ processing fee and PayPal a 2.45€ fee if the payment amount is under 200€. You should only use the direct debit option if your arrival is not in the next 5 days.

- Surcharge for single occupancy

We don't have a surcharge for single occupancy. You can find our current prices on each location's website.

- Group deposit

We don't request a deposit, but we request that groups behave themselves properly.

 

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